IDC Executive Brief

Este documento tem como objectivo disponibilizar os resultados e análise de uma recente sondagem da IDC Portugal junto dos decisores de TI/SI das 2.000 maiores empresas e organizações públicas em Portugal. Pretende ser uma base de benchmark para os decisores no que toca aos principais indicadores do departamento de TI/SI.

IDC White Paper

This Government Insights report focuses on the development of service level agreements (SLAs) and their use in managing the delivery of IT services.

As IT continues to be embedded further into business processes, the need for a productive partnership between IT and business becomes evident. The state of this partnership is either an enabler or an inhibitor when the negotiation of a written SLA is on the table. Organizations may develop SLAs with internal IT staff and also with external IT providers, and in both instances they guide and inform the delivery of IT services to the business.

Jan Duffy, research director, Government Insights, said, "SLAs should be beneficial to the IT/business partnership, contributing to transparency and to developing objectives that are achievable. Given the large number of relationships and alliances involved in modern IT, governments can benefit substantially from developing expertise in preparing and maintaining SLAs."

This IDC Insight discusses future requirements for service providers and how the datacenter within the service provider is transforming. Additionally, it discusses the new role of the network in leveraging compute resources in the datacenter while providing end-to-end service delivery and resource efficiency.

This IDC study provides IDC’s top 10 predictions for the security products and services market in 2009.

This IDC study provides IDC’s top 10 predictions for the system infrastructure software market for 2009. This document offers the views of IDC’s system software and system management software analysts for what major transitions will start, continue, or complete during 2009.

In this study, we present our top 10 predictions for the major sectors. Each prediction comes from a more extensive industry-specific Top 10 predictions document authored by IDC Insights business units. See Learn More section for reference to these
documents. Prediction documents are created to identify top trends that will impact business and technology decisions in the upcoming year. The predictions are developed by the senior global analysts within each of the Industry Insights’ units.
They are based on research the analysts have conducted with technology buyers in industry and are intended to focus on the transformation of major business processes and the role that IT will play in the transformation. Predictions focus on the upcoming
year (2009) but oftentimes will have a long-range impact.

Manufacturing Insights spoke with technology vendors, consultants, and buyers about what the coming year will hold for companies in the manufacturing industry. The result is our 10 predictions for 2009. The 10 predictions can be separated into three categories — those related to macroindustry trends (numbers 1 and 2), specific key process domains (numbers 3–8), and emerging business/technology initiatives (numbers 9 and 10).

IDC analysis of the potential to lower IT costs by moving to a virtualized infrastructure.

In this perspective, Financial Insights looks at the raft of recent global
interventions to support the financial markets in general and the
banking system in particular, with an early view on what sort of
banking landscape might emerge. In particular, we will examine the
very specific actions taken in the past week by the U.K. government
with its multipronged approach to restore confidence, provide
additional market liquidity, and make available direct capital injections
to those banks that require support. While it is too early to say whether
all these actions will deliver the long-term panacea officials are hoping
for, there is little doubt that the scene is being set for some completely
different market dynamics than financial services firms have enjoyed
to date.

This Health Industry Insights report is the second of a four-part series
on our healthcare IT (HIT) maturity model for Western European
hospitals that describes where six leading countries rank according to
this model. The first report provided an overview of the Western
European hospital market.

This Global Retail Insights (GRI) report provides a high-level
assessment of where industry radio-frequency identification (RFID)
investments are being directed and outlines what every retailer needs
to consider as it integrates RFID into its short- and long-term strategic
information technology roadmap.
This will be the first in a series of documents that will be available in
our GRI Supply Chain and Merchandising service. We will follow up
this guide with more detailed, definitive documents on other, critical
RFID topics: defining strategy, getting started with the technology,
selecting technology partners, and best practices.

This report outlines IT service demand management best practices for
infrastructure executives in technology, chargeback, and process
practices. Demand management delivers more effective use of
infrastructure software investment through tighter business and IT
partnerships, enabling more intensive business impact.

Este documento aborda o tema do IT Governance.
Definido em sentido lato como a gestão de Tecnologias de Informação e o seu relacionamento com as funções das actividades críticas no contexto das Organizações, apresenta como objectivo final a racionalização da sua utilização, subordinada aos próprios princípios orientadores da estratégia da Organização.

This IDC study highlights the results of the fifth annual Enterprise VoIP Survey conducted by IDC. Completed in May and June 2008, this was a Web-based survey.

In this report, Financial Insights provides property and casualty (P&C) and life and annuity (L&A) insurers with a toolkit to develop a strong sense of place. This toolkit includes frameworks, select known and potential insurer spatial applications, and a spatial capability model. To further help insurers develop their spatial applications, we provide a list of data elements that spatial applications require, a glossary of key spatial terms, and a list of select spatial technology and information firms.

This study looks at how businesses within the manufacturing, retail,
energy, and financial services sectors are working to create more
sustainable business practices. In its most basic definition,
sustainability means meeting the needs of the present without
compromising the ability of future generations to meet their own
needs. Our research applies....

This study provides an overview of EMEA retail business trends and store systems technology directions, by discussing pros, cons, and requirements in moving from distributed store systems architecture to a fully centralized one. This research document provides valuable insights, predictions, and prescriptions for both retail executives and IT vendors targeting the retail sector.

Welcome to the second issue of Insights on Utilities EMEA Edition.
Every quarter, we publish this report offering analysis and opinions on key trends in the utilities industry. Please forward this newsletter to colleagues or others who you think might find it relevant.

Our European 2008 top 10 strategic initiative report is in a slightly different format to previous years. We wanted to highlight the increasingly complex balance that banks face between running and growing the bank. Product innovation has suddenly come under the spotlight as the subprime crisis exposed the risks associated to some of the more complex products. Growth strategies will always need to be considered in view of associated risks and the economic and social responsibilities attached to the banking industry.

This Manufacturing Insights study provides a competitive analysis of the top 6 software vendors to the manufacturing industry in Europe.

In this study Government Insights analyzes the role of public procurement as a driver of "green" innovation. In particular the study investigates the Green Public Procurement regulations that European governments have set up over the last few years and discusses the
implications for the purchase, use, and disposal of IT products.

This Energy Insights report studies the implications of intelligent grid
technologies for European utilities. First, the report covers the drivers
that brought the intelligent grid to where it is today, as well as future
challenges. It also provides actions for companies to consider.

Growth in the Western European consumer broadband market fell substantially in
2008, as in a number of countries markets neared saturation. At the same time, the
growing availability and uptake of mobile broadband are putting further pressure on
the available room for growth.
This document presents IDC’s predictions for 2009 for the European consumer
broadband market.